Refund & Cancellation

1. You may cancel your purchase within 24 hours of buying the test or before the phlebotomist collects your blood sample (whichever is earlier).
2. To claim a refund, kindly support it with related documents/ reports.
3. In normal cases, any blood report comparisons beyond 7 days will not be considered.
4. In the case of chronic diseases, an exception can be made up to 15 days, only after approval from our Quality team.
5. In the case of Thyroid, TSH values can vary due to various factors like time of sample collection and fasting status. Only significant variations in TSH levels will be considered.
6. Any variation in Lipid profile will not be considered.
7. In the case of any discrepancy in blood test results, a free re-sample will be collected and send to 2 partner labs. 1 sample will be sent to our partner lab and another to a standard lab. If a variation is found in the results, we will refund the entire test amount.
8. In case we are not able to collect the blood sample or your saliva sample, full amount deducted will be refunded.
9. Refund requests will be processed within 30 working days of receiving the request.
10. Our quality team reserves the right to make the final decision.
11. For any queries regarding cancellation please contact support@nugenomics.in